Frequently Asked Questions

  • Hey Auntie is a conversational language-learning service that helps you learn through short WhatsApp lessons.

    Lessons are delivered directly to your WhatsApp in simple, interactive steps that take about one minute to complete.

  • To start learning:

    Step 1 — Open a WhatsApp chat with Hey Auntie by following this link on your mobile (or desktop): https://wa.me/15559327557?text=Start

    Step 2 — Send the word Start to begin

    Step 3 — Choose your language and start your first lesson

    Your first 5 lesson-sets are completely free — no payment details required.

  • Lessons are delivered through short conversational messages on WhatsApp.

    Each lesson includes:

    • an English phrase

    • the equivalent phrase in the selected language

    • pronunciation audio

    • a quick response exercise

    Lessons are designed to be completed in about 60 seconds.

  • Message frequency varies depending on how you interact with the lessons.

    You will typically receive:

    • lesson messages when you actively participate

    • occasional reminders to continue learning

    You can stop receiving messages at any time.

  • No.

    Hey Auntie works directly inside WhatsApp, so there is no additional app to install.

  • Your first 5 lesson-sets are free with no payment details required. When you complete them, you'll be shown the options to unlock the remaining 10 lesson-sets.

    Additional features or extended courses may be offered in the future.

    Your mobile carrier / operator may charge standard messaging or data rates depending on your mobile plan.

  • You can stop receiving messages at any time by replying:

    STOP

    to the Hey Auntie WhatsApp chat.

    Once you unsubscribe, you will no longer receive lessons or reminders.

  • You can activate your service by visiting the shop on this site.

  • If you need assistance, reply with the word:

    HELP

    in the WhatsApp conversation.

    You can also contact us through the website:

    heyauntie.co.uk

  • Your phone number is used only to deliver language lessons through WhatsApp.

    Hey Auntie does not sell or share phone numbers with third parties.

    For more information, see our:

    Privacy Policy
    heyauntie.co.uk/privacy

  • Most lessons take about one minute to complete.

    Hey Auntie is designed for quick, bite-sized learning that fits easily into your day. You can complete a lesson while commuting, waiting in line, or taking a short break.

    You can stop and resume at any time.

  • The name “Hey Auntie” was inspired by an improvised line in the Marvel film “Black Panther”.

    Striking a note that acknowledges heritage, customs and traditions (while being extremely cheeky), this line encapsulated the dynamic that can sometimes exist between those who have been separated over time, history, circumstances, culture and geography.

    Hey Auntie is a service that aims to build bridges and deepen connections - while honouring shared heritage, age-old customs and traditions (and yes… at times, by being a little bit cheeky).

  • That's completely okay.

    Hey Auntie is designed to help you build confidence speaking the language, not to achieve perfect pronunciation immediately.

    The goal is to help you:

    • understand common phrases

    • feel comfortable using them

    • communicate with friends, family, and locals

    You can re-listen to the audio examples to build confidence and familiarity.